Shipping policy

The owner and operator of (https://www.inglando.com/) ("Website") is ingLando ("we" and "us"). You acknowledge and agree to the following terms (Shipping Policy) by using this website to place an order. These are offered to make sure that everyone is aware of and in agreement with this arrangement, which is meant to safeguard both parties and set expectations for our service.

General

Depending on supply availability. Although we make every effort to keep our website up to date with correct stock counts, occasionally there could be a discrepancy in stock, meaning we might not be able to fulfil all of your orders at the time of purchase. In this case, we will send you the products that are in stock and get in touch with you to ask if you'd rather we process a refund or wait for the backordered item to be restocked.

Shipping Charges

During the checkout process, shipping charges are calculated depending on the weight, dimensions, and final destination of the products in the order. The shipping fee will be collected at the time of purchase.

This amount represents the total cost of shipping to the consumer.

Delivery Terms

Domestic Transit Time: Domestic shipments typically take two to seven days to arrive.

International transit time: International orders typically take 5 to 30 days to arrive in transit. Depending on the courier you have chosen, this varies significantly. When you select your courier at checkout, we are able to provide a more precise estimate.

Change Of Delivery Address: To change the delivery address it should be done before order dispatch.

Products Not Available: In the event that an item is out of stock, we will ship the goods that are in stock right away and deliver the other items as soon as they are back in stock.

Delivery Time Exceeded: ingLando promises to turn over the package to the courier service or postal authorities within 5 working days of the order date, and it is not responsible for any delivery delays made by the courier service. Please get in touch with us so that we may look into any instances when the delivery time has gone longer than anticipated.

Notifications for Tracking

Customers will receive a tracking link from the shipping provider upon dispatch, enabling them to monitor the shipment's progress and stay up to speed with the most recent developments.

Goods Damaged In Transit: If you discover that a package is damaged while it is being delivered, please contact our customer service and if possible, refuse the package from the courier. Please call customer support to discuss the next steps if the package was delivered while you were not there.

Duties & Taxes

Tax on Sales: The price of the goods as listed on the website already includes sales tax.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

Process for damaged goods during transit: As soon as the courier has verified the claim, we will handle a refund or replacement.

Procedure for missing package during transit: As soon as the courier has completed an inquiry and determined that the package is missing, we will handle a refund or replacement.

Customer support

For any questions about customer assistance, send an email to support@inglando.com.